Maruti Suzuki India Limited
has flagged off a unique ‘Quick Response Team on Bikes’ to offer faster on-road
assistance for customers’ cars. A first-of-its-kind integrated initiative in India,
the Quick Response Team (QRT) on Bikes has been rolled with a fleet of 350
bikes in over 251 cities in the first phase. The initiative will be
progressively expanded to reach 500 cities by the end of 2020.
Each QRT biker will be
equipped with essential tools and critical spares needed to quickly restore the
vehicle in distress. Based on Maruti Suzuki’s comprehensive training, the QRT
technicians can handle around 90 per cent of the problems typically faced by
customers in case of a vehicle break down.
When a Maruti Suzuki customer
reports a vehicle breakdown, a web based system identifies the GPS location of
the nearby technician and assigns him for the complaint. The customer and
technician can connect over phone and see each other’s location and estimated
time of arrival, through the Maruti Care App. The Quick Response Team on 350
bikes joins the fleet of over 415 Maruti Suzuki on-Road Service (MoS) vehicles
to attend to customer cars across the country.
Customers can enjoy the “QRT
service” / “MoS service” on a complimentary basis under the Extended Warranty
offered on Maruti Suzuki cars. For cars not covered under Maruti Suzuki
Warranty/ Extended Warranty, the QRT service is available on a per-call basis
with visiting charges ranging between Rs. 420/- to Rs. 575/-, depending on
location of customer’s car.
Kenichi Ayukawa, Managing
Director & CEO, Maruti Suzuki India, said, “Customer obsession being a core
value of Maruti Suzuki, it drives us every time to come up with innovations to
delight our customers. Started over two decades back, Maruti Suzuki is the
pioneer of road side assistance programme in India. The launch of Quick
Response Team on Bikes is a strategic decision to rapidly help attend customer
cars that may have broken-down on the road. We are confident that this
initiative will take Maruti Suzuki’s service for customer care to the next
level of convenience.”
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