MAN Trucks will be rolling out
a slew of new initiatives in 2018. These include introduction of Mobile24 &
MAN ProfiDrive and introduction of new digital tools for customer connect.
Mobile24 is a 24x7 roadside assistance service that will support all MAN trucks
& buses operating in the country, especially haulage vehicles. This will
also be included in repair maintenance contracts (RMC) that can be customised
to suit specific customer requirements.
The MAN ProfiDrive programme
will provide training to drivers to help them operate with better safety and
deliver greater fuel efficiency. MAN will also offer customer solutions using
digital platform that will make the interaction with the company more
value-driven and efficient. These initiatives will be rolled out in a phased
manner in 2018.
The announcement was made at
the company’s factory in Pithampur to mark the successful conclusion of The MAN
Expedition. The pan-India drive comprising four tractors and a rigid truck
concluded with all the vehicles arriving at Pithampur. The activity included
the CLA Evo 40.250, 49.250 and 49.300 tractors and 31.300 rigid truck. All
these vehicles carried rated payload to demonstrate performance in true
operating conditions. The three routes accounted for over 9,000 kms traversed
by the vehicles that stopped at 29 dealer locations across India.
Joerg Mommertz, Chairman and
Managing Director, MAN Trucks India, said, “We have always offered solutions
that improve customer experience with MAN brand. With Mobile24, customers get
the assurance of MAN care at all times. The MAN ProfiDrive® programme aims to
help drivers deliver better fuel economy with their MAN machines. Awareness
about safe driving practices is the other aspect that the ProfiDrive® programme
will aim to create. Digitisation is increasingly becoming a tool of convenience
for customers and we plan to offer solutions to make it easier for them to
connect with MAN. I am confident that these initiatives will make the overall
association of customers with MAN more value driven.”
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