John Deere’s Operations in India:
The John Deere Enterprise Technology Centre and Global IT Pune provide services and solutions which add value in areas of product engineering, manufacturing, quality, supply chain, IT solutions and customer support services to various John Deere businesses globally. The engineers provide full stack capabilities from concept and design to product delivery. In addition, they cover areas such as cyber security, fintech solutions, smart connect factories, robotic process automation and customer facing solutions including smart connect machines and real time customer connectivity. The team has domain expertise in areas such as AI,/MLcloud computing, Data Science and Data Analytics
John Deere’s India Engineering Centre in Punehas responsibility worldwide for Deere’s design and innovation in utility tractors. Jagtap said product features such as perma-clutch, front PTO, power reverser, telematics and airconditioned cabin have been welcome features for customers. Adding ‘Green System’ farm implements and John Deere combine harvesters have created holistic farming solutions, he added.
Ramakant Garg, Director, Sales and Marketing, said, “We provide John Deere products for a variety of agro-climatic conditions and crop types, and this has been key to our growth in India. Our product portfolio serves individual farmers, contract farmers and entrepreneurs who are in the business of custom hiring. Our channel is well positioned to serve the farmers through the product life cycle. We are number one in the country on customer satisfaction.”
Garg added that John Deere Financial services leverage digital platforms well and provides transparency, speed, and convenience which is an advantage for customers. “With a 5-year warranty and easy access to parts, prompt services and inclusion of women in farming, our customers truly feel it’s their “Zindagi ka best decision,” he added.
One additional item that strengthens John Deere’s presence in India is the 2017 acquisition of the Wirtgen Group, which has a factory in Pune. The Wirtgen Group is the world’s largest road construction company.