India’s largest BharatBenz
service facility has been opened by Dhingra Trucking, an authorised dealer and business
partner of Daimler India Commercial Vehicles (DICV) since 2013. The existing
operation in Dharuhera, Rewari district of Haryana was expanded to now feature
100 service bays. It sets new standards and prepares the ground for further
growth as the number of BharatBenz customers and vehicles in the region will
continue to increase.
Located in the Rewari district
of Haryana, the expanded 100-bay Dharuhera facility offers continuous 24x7
services to its customers supported by a fully-trained, 200-strong service team
which is equipped with high productivity tools, advanced diagnostics and mobile
service vans. Dhingra Trucking has been an authorized BharatBenz dealer since
2013 and today already operates four network touchpoints with locations in
Delhi, Hissar, Karnal and the newly expanded Dharuhera. All provide sales and
service support for the complete range of 9-49 tonne BharatBenz trucks and
buses as well Mercedes-Benz luxury coaches. Overall, the pan-Indian BharatBenz
network comprises more than 150 touch points.
Ramesh Rajagopalan, Vice
President Customer Service, DICV, said: “Vehicle uptime is the most important
factor for our customers. At BharatBenz, our focus under the ProServ initiative
is to continuously enhance the customer service capacity in line with the
rapidly growing vehicle park and to continue to offer best-inclass services to
Mandeep Dhingra, Managing
Director, Dhingra Trucking, added: “Close to one of the most important highways
connecting Delhi to Western and Southern India, we will set new benchmarks in
terms of speed and quality thanks to 100 service bays. For us at Dhingra
Trucking, it is all about the customer experience, and we’re proud to be known
for our first-class support.”
DICV's branded ‘ProServ’
customer service initiative is an integral part of the BharatBenz trucking
experience - speedy, effective and reliable. ProServ is tailored to meet the
specific needs of truck and bus customers with a host of offerings like express
service, speed fix, on-site support at the doorstep, bundled with value-add
services of AMC, extended warranty, insurance, and enabling customers to save
time, money and resources.
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