Motors has announced the introduction of EzServe – a unique customer-friendly
two-wheeler-based service concept that aims to provide a safe and hassle-free
service experience to customers at their doorstep.
The company also announced the addition of 160
new service workshops for passenger vehicles in FY 21-22 to reach a total of
705 operational workshops as on April 1, 2022. This expansion has helped
increase the service coverage across 485 cities, increasing the number of cars
serviced in FY22 by 30% as compared to the last fiscal. Furthermore,
EzServe offers numerous benefits to the
customer, including carrying out basic service, quick repairs, and resolution
of concerns at their preferred location. From helping them save time and effort
to providing them with low-cost annual maintenance schemes, EzServe will be a
medium for Tata Motors to increase customer retention and foster customer
EzServe unit comes with an elaborate kit containing 3 utility boxes mounted on
the bike’s rear. These boxes are packed with spare parts, a vacuum cleaner, a
jack & jack stand, and several hand tools. Additionally, Tata Motors will
also ensure that the senior technicians who will be providing the service are
well-groomed and carry proper ID cards.
keeping in mind customer convenience, the company has digitized the process of
registering repair orders at workshops. The workshops are designed to promptly
respond to customer queries, provide cost estimations and work in sync with its
Service Connect App, available to customers, which relays real-time data to the
concerned after-sales teams. This app brings the facility of contactless
service support in terms of online services like booking, vehicle pick up
request, updates on vehicle repair status, viewing of repair estimates for
scheduled and frequent jobs etc.
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