Maruti Suzuki India Limited has in a press note stated that
it will proactively undertake a Service Campaign to inspect a suspected fault
and replace the relevant part of clutch operation system of a batch of 3,796
Ciaz (manual transmission) cars. These
cars are among those manufactured till November 7, 2014.
In a separate note, the company also stated this initiative
for the Ciaz is not a recall. It is a Service Campaign undertaken in the
interest of the customers to minimise any future inconvenience.
The Company has decided
to undertake a Service Campaign for these cars, in the interest of customers.
Maruti Suzuki dealers have started to communicate with owners of the impacted
vehicles. The company stated that these Service Campaigns are undertaken
globally by automobile companies to rectify faults that may potentially cause
inconvenience to customers.
The inspection and
replacement will be done free of cost to the customer.
Customers of Ciaz (manual transmission) can check the
Company’s website www.marutisuzuki.com to ascertain if their Ciaz is among the
above mentioned vehicles.
The customer is requested to fill in the chassis number (MA3
followed by 14 digit alpha-numeric number) on the computer screen. The chassis
number is embossed on the vehicle ID plate and is also in the vehicle invoice /
Customers may also
contact the nearest Maruti Suzuki dealer workshop to ascertain if their vehicle
is among the above vehicles, the press note stated.
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