When
you have doorstep delivery of your favourite pizzas and delicious gourmet, why
cannot you have doorstep servicing of your two-wheeler in the country? You need
not fret any more. Lubricants giant Shell Lubricants has partnered with Hoopy,
a unique technology-driven business to bring contactless, easily accessible,
and immensely reliable two-wheeler doorstep servicing to India.
The
concept of the service arose out of the need to create a steady source of
income for the mechanic community, impacted severely by the COVID-19 pandemic
while also creating a safe and trusted service for consumers. The pandemic
created severe repercussions for the Indian mechanic community in the form of
disrupted business and uncertainty as many chose to move back to their hometowns.
“During
the thousands of virtual interactions that we have had with two-wheeler
mechanics over the past few months, we realized that footfalls to their
business and hence, their income itself has become very inconsistent. Many of
them urged us to do something in this regard and this is an idea that stuck
with us, an initiative to not just create better livelihood opportunities for
them, but also to create greater self-reliance amongst them, ” said Raman Ojha,
Country Head, Shell Lubricants India.
Shell
and Hoopy, as partners, are keen to help with the safe recovery of the mechanic
community as they gradually return to their workspace. In the coming days, the
partnership will be focused on training and generating business for up to 5,000
mechanics, with an aim to support them in overcoming adversities that have
risen due to the pandemic's impact on their livelihoods. This would help in
creating a community of empowered, self-sustaining mechanics equipped with the
latest know-how from experts in the automotive industry. The partnership and
programme will also ensure a steady business flow for mechanics with the
possibility of making 30-40% higher income than they would in garages.
In
this new normal, more customers are demanding contactless services while also
ensuring affordability. Our collaboration offers a convenient option to avail
economical services on a technology-driven platform where they can make
bookings, track service request journeys on a real-time basis, and pay on the
app and website, hassle-free from the comfort of their homes. Most importantly,
get their vehicle serviced anywhere, anytime from a reliable and well-trained
professional.
“The
society at large has been going through one of its most trying times. As a
company, we are very happy to be able to contribute by creating better opportunities and working
environment for the mechanic community, an intrinsic part of the country’s
mobility ecosystem, while also ensuring
that our consumers have access to trusted home-based options for safe
servicing,” said Ojha.