Ford India rolled out a voluntary and pre-emptive Field Service Action (FSA) starting July 23 to inspect certain batches of its Figo and Ford Classic models for potential issues related to the Rear Twist Beam (RTB) and the Power Steering Hose (PAS).
All Ford Figo and Ford Classic vehicles manufactured between January 2008 and December 2010 will have the RTB inspected, and replaced if found defective. The issue is a potential crack in the RTB which first manifests itself in the form of an abnormal noise from the rear. If the vehicle is continued to be driven and the noise symptoms are ignored, it could lead to the RTB unit breaking, resulting in diminished ride & handling and brake performance - potentially rendering the vehicle inoperable
All Ford Figo and Ford Classic petrol-engined vehicles manufactured from September 2010 till February 2011 will have the PAS Hose replaced as a precautionary measure and to ensure the long term durability of the vehicle. The issue identified is the potential for an oil leak to develop in the PAS hose which could result in potential fumes being emitted from the area causing the leak. It may also be possible for power steering fluid to come into contact with the vehicle’s exhaust components creating a potential for smoke and, in extreme cases, fire.
With respect to the RTB issue, a total of 111,000 vehicles will be inspected in India. Ford Figo and Ford Classic (previously known as Fiesta) sold from January 2008 till December 2010 will need to be inspected but will not necessarily need part replacements.
In the case of the PAS Hose issue, a total of 17,655 units of Ford Figo and Ford Classic produced and sold in India from September 2010 till February 2011 will be replaced.
Ford India will drive this FSA initiative through its authorised dealers. No injuries related to the RTB or PAS issues have been reported. Ford India is contacting owners of the potentially affected vehicles via customer letters and through its nationwide dealership network. Owners can also contact their local dealers, or call Ford India Customer Relations Group on a toll free number - 1800 419 9889.
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