this latest round of resumption of plant operations and other activities, Indian
auto companies in the news include Tata Motors, Honda Cars India, Bridgestone
India, Toyota Kirloskar Motor, Hero MotoCorp, Hyundai Motor India, Mahindra
& Mahindra, Audi India, Nissan India, Okinawa, Bajaj Auto, JK Tyre and
May 7, 2020 Motown India had reported the news that a clutch of Indian auto
companies have resumed their operations after more than a month of plant
shutdown. Now several more Indian companies have either started their
operations partially or have fine tuned their sales network to begin selling
their vehicles. Jisha
P, News Coordinator, Motown India reports.
Click here to read report: BMW, MERCEDES-BENZ, TVS, ROYAL ENFIELD, VECV, OTHERS RESUME PRODUCTION
Tata Motors has initiated a calibrated
restart of manufacturing operations for both commercial and passenger vehicles from
its plants located at Pantnagar (Uttarakhand and from Sanand (Gujarat). Tata
Motors plants in Lucknow (Uttar Pradesh), Dharwad (Karnataka), Jamshedpur
(Jharkhand) and Pune (only for Ambulance Vehicle manufacturing) are in final
stage of readiness and expect to begin production soon. This commencement of
operations follows receipt of all necessary approvals from relevant Government
authorities, the company announced.
‘Restart’ teams at each location have curated detailed guidelines and conducted
intensive trainings for maintaining social distancing at all workplaces, shop
floors and canteen facilities. Enhanced sanitisation measures are being
implemented and only limited, operationally required staff is being asked to
come to work in personal vehicles or company transport.
employee re-joining the workplace is required to download and use the mandatory
‘Aarogya Setu’ app. Employees are also required to periodically check-in and
declare the status of their own, as well as their family’s health on the Tata
Motors in-house health track portal. In addition, all employees and visitors
entering and exiting the plant premises are also being screened for temperature
200 dealerships and 300 workshops for passenger vehicles and over 400 sales
outlets and 885 workshops for commercial vehicles have begun operations with a
new set of standard operating procedure (SOPs) defining minimal interactions
and maintaining prudent social distance while engaging with customers. Over the
last few days, customers have initiated new bookings, deliveries of passenger
vehicles have commenced and workshops are seeing increasing inflow of vehicles
its commercial vehicle customers, Tata Motors extended all possible technical
support to keep vehicles running during the lockdown. Additionally, timelines
of vehicle warranty, free services and Tata Suraksha AMC have also been
HONDA CARS INDIA: Honda
Cars India Ltd. (HCIL) announced that 155 dealership facilities have re-opened
so far across the country after getting necessary approvals from local
authorities to restart operations. This includes 118 showrooms and 155 service
outlets cumulatively. With safety and well-being of customers and dealer staff
as top most priority, HCIL is closely working with all dealership to ensure
strict adherence to the comprehensive guidelines of sanitisation, safety &
distancing in line with government norms as well as specified by the company.
Standard Operating Procedures (SOPs) for the dealerships include preparation
before restart of operations in terms of facility readiness, equipment fitness
check, availability of personal protective and sanitization equipment, manpower
readiness and sanitisation. Once the operation starts, there is heightened
focus on contactless customer experience with extensive use of digitalised
mediums for product explanation and online means of communication for all sales
and service needs.
BRIDGESTONE INDIA: With
the government announcing various relaxations and guidelines, Bridgestone India
has resumed its operations across its manufacturing facilities in Indore and
Pune. The company has also resumed operations across most of its warehouses. Bridgestone
India’s ramp-up has been planned in a phased manner, keeping the primary focus
on the safety of their employees and second, to ensure continuity of business
MOTOR: Toyota Kirloskar Motor
announced the partial resumption of dealer and after sales operations. Closely
adhering to the advisory issued by the Central and State Governments, the
company announced the partial reopening of 171 dealership outlets, which are
now functional. Close to 146 service outlets of Toyota are also operational
nationally, providing its services by prioritising domains like spare parts
supply in response to the market needs where service activities have already
TKM understands that close to 75% of its suppliers have received a nod from the
Government to recommence operations, while the remainder are expected to
receive the necessary permission soon, the company press note stated.
Also, following the directive issued by the
Government, TKM started preparatory operations at the plant beginning May 5,
HERO MOTOCORP: Hero
MotoCorp has commenced its retail operations with the re-opening of more than
1500 customer touch-points including authorised dealerships and service
centers. These outlets contribute to around 30% of the Company’s total domestic
retail sales. Around 10,000 units of motorcycles and scooters have already been
sold since the reopening of these customer touch points.
the safety and wellbeing of everyone as top-most priority, the company has
issued a Restart Manual to all its dealerships, service centers and parts distributors.
MotoCorp also commenced vehicle dispatches from its manufacturing facilities
for the current fiscal year (FY’21) on May 7. All of Hero MotoCorp’s manufacturing
facilities across the globe had halted operations since March 22 as a
precautionary preventive measure against COVID-19.
May 4, Hero MotoCorp became the first two-wheeler manufacturer in the country
to resume operations after it reopened three of its manufacturing plants at
Dharuhera and Gurgaon in Haryana and Haridwar in Uttarakhand.
HYUNDAI MOTOR INDIA:
Hyundai Motor India Ltd. rolled-out 200 cars on first day of production
restart at its plant at Sriperumbudur, Chennai. The company commenced
production operations on May 08, 2020, ensuring 100 % social distancing compliance in
accordance with standard operating procedure.
is adhering to all the guidelines set by the State and Central Government and also
practicing 360-degree safety – care at workplace & care at all times within
the factory premises.
MAHINDRA: Mahindra & Mahindra Ltd. (M&M) announced the
launch of ‘Own-Online’, a complete, end to end, online vehicle ownership
solution. A new way to own a Mahindra vehicle, Own-Online is a one-stop, 24X7
destination where the customer can finance, insure, exchange, accessorise and
own a Mahindra vehicle in 4 simple steps, from the comfort of their homes.
Own-Online is a seamless solution where the
customer can personalize their vehicles, instantly generate an exchange,
finance & insurance quotations in a few clicks and make booking payment,
making the car ownership journey end-to-end and online in the true sense.
pan-India network of 270+ dealers & 900+ touchpoints is integrated with the
Own-Online platform through robust back-end technology & process cohesion.
This will enable a seamless & personalised end-to-end customer experience,
offering convenience of online purchasing and comfort of local assistance.
Dealerships have upgraded their procedures & processes and are trained to
minimize physical contact. In fact, additional precautions are being taken
across the customer interaction processes such as test drives, document
collection and vehicle delivery to ensure high hygiene standards are
AUDI INDIA: Audi India announced a vital step in its digitalization
journey with the roll-out of digital sales and after-sales offerings. The
incorporation of Augmented Reality, a 360° Product Visualizer, and online
bookings on the Audi India website bring the buying experience straight to a
prospective customer’s fingertips.
can now familiarise themselves with features, configure their Audi, explore
finance options, and place an order, all from the comfort of their home. Audi was the first luxury car manufacturer in
India to leverage Virtual Reality (VR), enabling Audi Q8 and Audi A8 L buyers
to engage with, and personalise their cars.
Further, existing Audi customers can now book a service on the Audi
India website and can schedule a car pick-up and drop as per their convenience.
Real-time service status updates and online payment options will be added over
the course of time.
NISSAN INDIA: Nissan
India has started dispatch of its BS VI vehicles from its alliance
manufacturing facility in Chennai to its dealerships in green and orange zone
across the country. Nissan Motor India Pvt. Ltd (NMIPL), the marketing and
sales organisation also opened its office in Gurgaon as per local government
Nissan Automotive India Pvt. Ltd. (RNAIPL), the alliance manufacturing facility
in Oragadam, Chennai resumed production as per local guidelines on May 4 and
dispatch of vehicles started on May 7.
staff at dealerships and service centres have been trained with the new
standard operating procedure to ensure health and hygiene of all stakeholders.
a leading electric 2-wheeler manufacturing company with a focus on Make in
India announced resuming operations with 25 percent workforce at its corporate
office and manufacturing unit. Further
to the Government’s relaxation of rules, Okinawa has shared that it will
maintain safety measures at workplace, manufacturing unit, and dealership
networks, as it begins business activities. The brand has issued advisory to
its dealership network, which too will be operating with 25 % staff. At the
same time, all the products will be sanitised before getting dispatched from
the assembly at the manufacturing unit and dealer partner will sanitize post
receiving the products. To ensure the
safety of the customers and dealers, the proper thermal screening will be
conducted at all the dealerships of Okinawa, as per the advisory. Also, all the
dealerships re-opening in orange and green zones will be disinfected on daily
the corporate office, Okinawa is taking precautionary measures by working on
seating arrangements of the employees to maintain social distancing. Following
Government advisory, the brand has also made AarogyaSetu mobile application
compulsory for employees along with masks and other protective equipment. .
before resuming manufacturing activities, the brand has also installed
sanitization tunnel for individuals at the plant.
the COVID-19 scenario, Okinawa also announced a hike in dealer margin from 8
percent to 11 percent to enable its dealer network to make more profits.
BAJAJ AUTO: Bajaj Auto has commenced reopening of
dealerships and service centres in various parts of the country from May 4, 2020.
This recommencement of facilities is as per the various guidelines by the
Central and State government with the dealerships taking permission from the
respective local authorities. All the touch points are following mandated
protocols to ensure the safety of customers and dealer staff.
the facilities have been have been sanitized prior to restart of business.
There are social distancing protocols in place at all customer facing touch
points at dealerships. Mandatory thermal screening at the entrance and regular
monitoring of employees’ health is being done to ensure a completely safe
environment at dealership and service locations.
JK TYRE: Indian
tyre industry major JK Tyre & Industries Ltd announced partial resumption
of operations after adhering to the guidelines issued by the Ministry of Home
Affairs, Government of India and permissions granted by the respective state
governments and local authorities.
Tyre has commenced production in a graded manner at its manufacturing
facilities in Chennai (Tamil Nadu), Kankroli (Rajasthan) and Laksar (through
Cavendish industries Ltd.- subsidiary company,
in Uttarakhand). The Company has also resumed operations at its global
Research & Development hub, Raghupati Singhania Centre of Excellence,
remaining manufacturing plants of JK Tyre in India and Mexico are in
preparatory mode and will resume operations subsequently.
the facilities will function with restricted manpower and stringent
precautionary measures to ensure safety, sanitisation and social distancing.
the essential staff will be allowed to the listed facilities and the remaining
employees across corporate office, sales offices and other plants will continue
to work from home until further notice.
RENAULT INDIA: Renault
India opened its office and select dealerships and service centres, and has
introduced several safety and hygiene measures as it prepares to welcome back
customers across all its touchpoints. Renault has opened more than 194showrooms
and workshops in line with the new safety protocols and the remaining
touchpoints will be opened in a phased-wise manner based on permissions from
the local authorities.
dealerships have ensured special care to sanitise their facilities and test
drive cars. There are multiple training programmes, protocols and processes in
place to monitor the execution of Renault’s customer-first initiatives and
efforts, as a part of their ‘Welcome Back’ initiative.
operations have commenced at Renault Nissan Automotive India Private Ltd.
(RNAIPL), Renault Nissan Technology and Business Centre India Private Ltd.
(RNTBCI), Renault Finance and the Renault corporate office in Chennai. Renault
has also started dispatches of cars from the plant to North India and Tamil
Nadu. Export of critical ‘Make in India’ parts has begun from the facilities in
Chennai and Pune to select global markets.
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