Yamaha NTGP / NPGP 2018 winners announced

The winners in the Parts Manager category were Ramesh T, Souvik Dey and Vishal Saxena respectively. The winners for the service advisor category were Rajnish Kumar, Prabir Das and Ninad Tidake. The winners for the Technician category were Md Abid, Vijneshwaran M and Suhas Bharat Bhase. The winning technicians of NTGP will get a chance to participate in the World Technicians Grand Prix scheduled at Yamaha Motor Co. (YMC), Japan in the year 2020.

These skill tests are organised by the company with an aim to further enhance the skill sets of its technicians, spare parts managers and service advisors. The competition aimed to develop superior technicians with an in-depth skill of troubleshooting and customer support.

The 9th edition of NTGP this year had witnessed participation from 2493 contestants nationally in the “technicians” category. In addition to it, another category of “Service Advisor” has been added to the NTGP in order to strengthen the delegation of roles at the dealership levels with an objective of creating “Kando” (i.e. a feeling of intense excitement and deep satisfaction) to Yamaha patrons, wherein 1130 contestants participated nationally for the year.

Yamaha had also introduced National Parts Manager Grand Prix (NPGP) competition since last year in order to judge the contestants’ skill sets in the areas of spare part distribution and management, warehouse handling along with managing parts inventory. Under this category, 430 contestants have registered to win the coveted title for 2018.

In this one-of-its-kind contest that aims at firming the role of customer service engagement, around 4000 contestants from all over India competed in their respective category. The NTGP contest is designed to judge the contestants’ skill sets in the areas of “Quality repair”, “Quick Repair” and “Economical Repair”, thus intensifying the commitment of Yamaha to provide amiable customer service. To judge the level of these skills, the contestants are tested in Trouble Shooting YDT V3.0, Repair, Final Inspection, Engine Noise, Vehicle Receiving and Delivery on actual two-wheelers with speed, accuracy and the skillsets to support customer services. The winners are decided on the basis of cumulative score earned in all of these test areas.