Yamaha Motor Pvt Ltd. (IYM) has declared the winners of the National Technician
Grand Prix (NTGP) 2018 and National
Parts Manager Grand Prix (NPGP) 2018
conducted by the company at its Surajpur plant on November 28, 2018.
winners in the Parts Manager category were Ramesh T, Souvik Dey and Vishal
Saxena respectively. The winners for the service advisor category were Rajnish
Kumar, Prabir Das and Ninad Tidake. The winners for the Technician category were
Md Abid, Vijneshwaran M and Suhas Bharat Bhase. The winning technicians of NTGP
will get a chance to participate in the World Technicians Grand Prix scheduled
at Yamaha Motor Co. (YMC), Japan in the year 2020.
skill tests are organised by the company with an aim to further enhance the
skill sets of its technicians, spare parts managers and service advisors. The
competition aimed to develop superior technicians with an in-depth skill of
troubleshooting and customer support.
9th edition of NTGP this year had witnessed participation from 2493 contestants
nationally in the “technicians” category. In addition to it, another category
of “Service Advisor” has been added to the NTGP in order to strengthen the
delegation of roles at the dealership levels with an objective of creating
“Kando” (i.e. a feeling of intense excitement and deep satisfaction) to Yamaha
patrons, wherein 1130 contestants participated nationally for the year.
had also introduced National Parts Manager Grand Prix (NPGP) competition since
last year in order to judge the contestants’ skill sets in the areas of spare
part distribution and management, warehouse handling along with managing parts
inventory. Under this category, 430 contestants have registered to win the
coveted title for 2018.
this one-of-its-kind contest that aims at firming the role of customer service
engagement, around 4000 contestants from all over India competed in their
respective category. The NTGP contest is designed to judge the contestants’
skill sets in the areas of “Quality repair”, “Quick Repair” and “Economical
Repair”, thus intensifying the commitment of Yamaha to provide amiable customer
service. To judge the level of these skills, the contestants are tested in
Trouble Shooting YDT V3.0, Repair, Final Inspection, Engine Noise, Vehicle
Receiving and Delivery on actual two-wheelers with speed, accuracy and the
skillsets to support customer services. The winners are decided on the basis of
cumulative score earned in all of these test areas.
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