At the International final of the Audi Twin Cup 2016, two
participating teams from Audi India performed exceptionally well, with the team
comprising of members from Audi Gurgaon, Audi Ludhiana and Audi Mumbai South securing 4th
position in the Technology category and the second team from Audi Chandigarh,
Audi Kochi and Audi Mumbai West securing 8th position in the Service category.
The 2016 edition of the
Audi Twin Cup world championship showcases premium service and was held at
Portugal's Algarve region. The event saw a participation from 71 teams from 36
countries which qualified in their respective national rounds to participate in
the final of the After Sales world championship. The two-day final saw
participants from various countries showcasing skills in diagnostics, repair
and customer treatment. In the twin category of Technology and Service both
qualifying teams from Audi India ranked 8th overall.
Joe King, Head, Audi
India, said, “Our teams displayed outstanding technical know-how and consistent
customer focus, this honor validates our strength in the after-sales service in
India. We have invested extensively in training and our initiatives over the
years for strengthening our service levels have worked wonders. It is a matter
of great pride for us that Audi Twin Cup has recognized the customer service
excellence of Audi India teams. Customer satisfaction and Customer delight
continue to be the core of our strategy and Audi India will continue to focus
on the ownership experience and ensure that every touch point is executed in a
way that’s relevant and meaningful to today’s customer.“
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